Terms of Use

These Terms of Use govern your access to and use of this website, including all content, features, and functionality provided through the site. By accessing or using this website, you agree to be bound by these Terms and by the Privacy Policy referenced on this site. If you do not agree to these Terms, you must not access or use the website.

These Terms may be updated from time to time without prior notice. Any changes are effective immediately upon posting. Your continued use of the website following the posting of revised Terms constitutes acceptance of those changes. You are encouraged to review this page periodically.

Accessing the Website

The website owner reserves the right to withdraw, modify, or restrict access to this website, or any portion of it, at any time and without notice. The website may be unavailable from time to time for maintenance, updates, or other reasons.

You are responsible for making all arrangements necessary to access the website and for ensuring that anyone who accesses the website through your internet connection is aware of and complies with these Terms.

If you are required to provide information through the website, you agree that all information provided will be accurate, current, and complete. All information collected through the website is subject to the Privacy Policy.

Intellectual Property Rights

The website and all of its contents, features, and functionality, including text, graphics, images, video, audio, software, and design elements, are owned by or licensed to the website owner and are protected by U.S. and international intellectual property laws.

You may use the website for personal or legitimate business purposes only. Except as expressly permitted, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any website material.

Permitted uses include:

  • Temporary storage of materials in browser memory for viewing purposes.
  • Browser-cached files for display enhancement.
  • Printing or downloading a reasonable number of pages for personal or legitimate business use.

You must not:

  • Modify copies of website materials.
  • Use images, video, or audio separately from accompanying text.
  • Remove or alter copyright, trademark, or proprietary notices.

Any unauthorized use of the website or its content may result in termination of access and may violate applicable laws.

Prohibited Uses

You agree to use the website only for lawful purposes and in accordance with these Terms. You agree not to use the website:

  • In violation of any applicable federal, state, local, or international law.
  • To impersonate or misrepresent affiliation with any individual or entity.
  • In a manner that interferes with or restricts others’ use of the website.

Additionally, you agree not to:

  • Use automated tools such as robots, spiders, or scrapers to access the website.
  • Attempt to gain unauthorized access to website systems or servers.
  • Introduce malware, viruses, or other harmful code.
  • Disrupt or interfere with the proper functioning of the website.

Reliance on Information

The content provided on this website is for general informational purposes only. No warranty is made regarding the accuracy, completeness, or usefulness of any information. Any reliance on website content is at your own risk.

Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. The website owner has no control over and assumes no responsibility for third-party content or practices.

Changes to the Website

The content of this website may be updated or modified at any time. The website owner is under no obligation to update any content, and information may be out of date at any given time.

Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NO WARRANTIES ARE MADE REGARDING THE ACCURACY, RELIABILITY, AVAILABILITY, OR SECURITY OF THE WEBSITE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE DISCLAIMED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE OWNER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE.

IN NO EVENT SHALL TOTAL LIABILITY EXCEED ONE HUNDRED DOLLARS ($100), REGARDLESS OF THE FORM OF ACTION.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the website owner regarding use of the website.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Geographic Restrictions

This website is intended for users located within the United States. Access from outside the United States is at your own risk, and you are responsible for compliance with local laws.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the applicable state laws where the website owner operates, without regard to conflict of law principles.

Any legal action arising out of or related to these Terms or the website shall be brought in a court of competent jurisdiction within the United States.

SMS and Messaging Terms

If you opt in to receive SMS or MMS communications through this website, you may receive messages related to inquiries, appointments, service updates, or follow-up communications. Message frequency may vary.

You may opt out of messaging services at any time by following the opt-out instructions provided in the messages. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

Messaging-related information is handled in accordance with the Privacy Policy.

Your Comments and Concerns

All feedback, comments, technical support requests, or other communications regarding the website should be submitted using the contact information provided in the footer of this website.

Private Property Protection Program Terms and Conditions

The Private Property Protection Program provides a subsidy to property owners or renters who have paid for eligible work performed by a licensed plumber. Eligible work must redirect one or more sources of infiltration and inflow to an outlet other than the sanitary sewer system, or install a new backwater valve on the private sewer service to protect against surcharges on the public sewer system.

The City will reimburse 100% of the cost of approved work, up to $1,500 per property, to property owners who meet the program requirements below. Reimbursement will be paid directly to the property owner.

To qualify, work must have been performed and completed between January 1, 2017, and June 30, 2028.

Qualifying Work Eligible for Funding

  • Installing a new sump pump, or redirecting an existing sump pump, to discharge flows from foundation drains and area drains to a non-sanitary sewer outlet, such as a rain garden, storm sewer, or the ground surface.
  • Disconnecting roof leaders from the sanitary sewer service.
  • Installing a new backwater valve.

Eligibility and Reimbursement Requirements

  • The work must be an existing home improvement, not new construction.
  • The work must be one of the qualifying improvements listed above.
  • Work cannot begin until the application has been pre-approved by the City.
  • The work requires a plumbing permit and must be performed by a licensed plumber.
  • Permit requirements may require additional plumbing work on the property beyond the eligible work.
  • Applications must be received by June 1, 2028.
  • After the work is completed, and no later than August 31, 2028, applicants must provide additional documentation, including an itemized invoice, proof of payment, the plumbing permit number, and a completed federal W-9 tax form.
  • The subsidy covers 100% of the cost actually paid by the property owner, up to $1,500 per property.
  • The property receiving the improvements must be connected to the sanitary sewer system, and its sewer user fees must be current.
  • A property that has received the maximum subsidy amount is not eligible for additional subsidies under this program until at least ten years have passed since the date the prior subsidy was issued. This restriction applies regardless of a change in ownership or use.