Privacy Policy

1) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact details (name, email address, phone number, mailing address)
• Service details (service address, type of service requested, appointment preferences, photos you submit, notes/messages)
• Billing-related details (limited information needed to invoice you; payment processing is typically handled by third-party processors)
• Communications (calls, texts, emails, chat messages, and form submissions)

B. Information collected automatically

When you use our Site, we may automatically collect:

• Device and browser information (IP address, browser type, device identifiers)
• Usage data (pages viewed, time on site, clicks, referring/exit pages)
• Approximate location (derived from IP address)
• Cookies and similar tracking technologies (see Section 5)

C. Information from third parties

We may receive information from:

• Advertising and analytics providers (e.g., traffic and conversion data)
• Scheduling, CRM, and lead platforms (e.g., call tracking, web forms, booking tools)
• Social media platforms (if you interact with our pages)

2) How We Use Your Information

We use information we collect to:

• Provide, schedule, and manage home services you request
• Respond to inquiries, quotes, and customer support requests
• Communicate with you about appointments, updates, and service-related notices
• Improve our Site, services, and customer experience
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our policies
• Market and advertise our services (including measuring ad performance), where permitted by law

3) How We Share Your Information

We may share information as follows:

A. Service providers and vendors (to perform services on our behalf)

We may share your information with third parties that help us operate our business and deliver services, such as:

• Scheduling and dispatch software providers
• Customer relationship management (CRM) platforms
• Payment processors
• Communication tools (email, SMS, call tracking/recording)
• IT and hosting providers
• Marketing, analytics, and advertising partners
• Subcontractors or field service partners assisting with service delivery

These third parties may access and use your information only as needed to perform services on our behalf
and are generally expected to protect it and use it only for permitted purposes.

B. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be
transferred as part of that transaction.

C. Legal and compliance

We may disclose information if we believe it is necessary to:

• Comply with laws, regulations, legal processes, or governmental requests
• Enforce our agreements and policies
• Protect the rights, property, and safety of the Company, our customers, or others
• Prevent or investigate possible wrongdoing

D. With your consent

We may share information for other purposes if you request or authorize it.

4) Data Retention

We keep personal information for as long as reasonably necessary to provide our services, maintain business records,
comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the
type of data and the reason we collected it.

5) Cookies, Analytics, and Advertising

We use cookies and similar technologies (like pixels and tags) to operate and improve the Site, understand Site usage
and performance, measure advertising effectiveness, and remember preferences.

You can control cookies through your browser settings and may be able to opt out of certain advertising/analytics tools
depending on your device and settings. Disabling cookies may affect Site functionality.

6) Communications (Calls, Texts, and Email)

If you contact us by phone or text, we may log details of the communication, and calls may be recorded where permitted by law.
We may send you service-related messages (appointment confirmations, updates, invoices). Marketing messages may be sent only
where permitted and may include an option to opt out.

Text messaging: Message and data rates may apply. You can opt out of marketing texts by replying
STOP (where applicable).

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However,
no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as requesting access to or deletion
of your information, correcting inaccurate information, opting out of certain marketing communications, or objecting to certain
processing (where applicable).

To make a request, contact us using the information in Section 11. We may need to verify your identity before fulfilling certain requests.

9) Children’s Privacy

Our Site and services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal
information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps.

10) External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies.