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Dispatcher, Customer Service Representative

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Lazer Home Services

Job Description

Customer Service Representative/Dispatcher
Wanted: Customer Service Representative/Dispatcher

Compensation: Hourly pay plus performance bonuses, health benefits, and vacation time.

Do you have a great attitude and love talking to people? This could be the perfect job for you.

Daily Job Responsibilities:

  • This position requires a genuine, friendly phone voice, someone who’s easy to talk to, and likes helping people.
  • On a regular basis, you will be responsible for consistently updating customers on the status of their previously submitted requests for service, with the goal of ensuring an amazing customer experience with our company.
  • One of your primary goals in this position will be to look for opportunities to proactively go above and beyond for our customers, and to find ways to compensate customers when things don’t go as planned; having the ability to turn a difficult situation into an opportunity for success.
  • You will be asked to back up the Customer Service Representative team, taking incoming calls and booking customer appointments on an as needed basis.
  • On a daily basis, you’ll be responsible for following up on previously submitted proposals for work, with the ability to offer customers additional incentives to proceed.
  • Training is included in the position.

IF THIS SOUNDS LIKE A POSITION YOU WOULD ENJOY, WE JUST NEED YOU TO DO TWO THINGS!

STEP 1 – Call this number (515) 333-4624, and read the script below between 5:30PM and 7:30AM. Put your best voice forward.

BEGIN SCRIPT –

“Hello Mrs. Smith this is ____________, calling from Lazer Home Services to give you a quick update on the status of your service request for today.

I just wanted to let you know that everything is going as scheduled so far and we do anticipate being to your home this afternoon. As soon as a technician is available, our dispatch department will reach out to you to let you know we’re on the way. And since we have your cell phone, we can give you plenty of time to get home before we arrive so you can go about your day.

We’ll continue to keep you updated throughout the day, and if anything changes, I’ll be sure to personally reach out to you.

Please feel free to contact me if you have any questions or concerns in the mean time! Thanks for giving Lazer the opportunity to be of service today.”

END SCRIPT

STEP 2 – Fill out the following information below and reply to this ad. Please attach your resume. (Incomplete applications will not be considered.)

Name:

Phone Number:

Job Type: Full-time

Pay: $14.00 – $19.00 per hour

Upload your CV/resume or any other relevant file. Max. file size: 128 MB.

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